Due to the change of competition situations and rapid development of technology, telecommunication market is shifting markets from seller market to buyer market. Customers have more choices to make and their expectation is rising constantly. Telecommunication operators must convert from manufacturer based operation to client service based operation. The focus of the competing telecommunication market will develop from price-focused competition to non-price-focused competition. Kingdomnet Network takes this as an opportunity to highlight the concept of establishing deep relationship with customers, help customers excavate most valuable customers and provide the most personalized telecommunication service. This is how KH-CRM came into use.
KH-CRM adopts data warehouse technology, combined with in-depth service for customers to realize data mining management for big data of customers, analysis and predictions of consumption trends of customers, preferential treatment to important customers, credit evaluation and new service, auxiliary strategies for new product development for important customers for telecommunication enterprises. The system provides mechanisms for enterprises to proactively track, enhance and management relationship with customers to earn greater profits and enhance competitive advantages.
Relationship with customers, including management of relationship with suppliers and business partners and excavation of valuable customers facilitate enterprise to identify, classify, establish different connections depending on different customers, suppliers and partners and affirm targeted products and services.
KH-CRM has functional characteristics of localization, integrated WEB function, ease of use, reduce user management period, lower operational cost, classified statistics, automatic reporting, arbitrary combination of application modules and so on. For application of customer relationship management oriented to telecommunication level and other large and medium size enterprises， we focus more on improving relationship management functions with important customers to help enterprises have better understanding of business operations and sales of important clients and other activity statuses. By enhancing relationship between enterprises and important clients, our system helps enterprises to stand a better chance of defeating their competitors in the fierce market and to get more cooperation chances for greater commercial profits. kaihua kingdomnet will share successful experience with you in field of customer relationship management system to provide you with the most professional and comprehensive customer relationship management system.
